Features
Everything you need to answer every customer.
A complete AI support agent for small businesses, with none of the enterprise complexity.
AI customer support
Instant, accurate answers around the clock.
Visitors get a clear answer in seconds, grounded in your own content and shown with its source.
- Replies in seconds, 24/7
- Cites the page each answer came from
- Says it doesn't know instead of guessing
AAcme Plumbing AssistantPlayground
My boiler is making a banging noise. Is that an emergency?
Banging (often called kettling) usually isn't dangerous, but it should be checked soon. If you ever smell gas, leave the property and call the gas emergency line on 0800 111 999. Our boiler checks start from £85 and we have appointments this week.
/services/boiler-repairEmergency callouts.pdf
Can someone come on Saturday?
Yes, we work Saturdays from 8am to 4pm. Would you like me to take your details so the team can confirm a time?
Yes, book me inNot right now
Answer detailsSources used
ConfidenceHigh · 94%
Boiler repair and servicing"...kettling is caused by limescale build-up on the heat exchanger. Book a check from £85..."
Emergency callouts.pdf · page 2"...if you smell gas, call 0800 111 999 before contacting us..."
Only answers from your knowledge base. No guessing.
Website knowledge
Learns your website in minutes.
Paste your URL and we read every public page. Choose what to include and re-sync automatically.
- Finds pages from your sitemap and links
- Exclude anything private or outdated
- Automatic weekly or daily re-sync
https://acmeplumbing.co.ukScanning
Scanning your website...47 pages found
HomeServicesBoiler repairPricingAreas we coverEmergency calloutsFAQReviews
Lead generation
Captures leads while you sleep.
When visitors want a quote, a booking or a call back, the assistant collects their details at the right moment.
- Name, email, phone and enquiry
- Shows the page the lead came from
- Email, Slack and Zapier notifications
AAcme Plumbing
Leave your details and we'll confirm your Saturday slot within the hour.
NamePriya Shah
Emailpriya.shah@example.com
Phone07700 900123
EnquiryBoiler banging, Saturday morning please
Send detailsConversation history
Every conversation in one simple inbox.
Read what visitors asked, what the assistant said and which sources it used. Add notes and mark things resolved.
- Filter by resolved, unresolved and leads
- Search every message
- Internal notes for your team
Conversations
PSPriya ShahSaturday morning works, thanks!Lead
VVisitor #8122How much is a landlord gas certificate?Resolved
VVisitor #8119Do you fit electric showers?Handoff
TOTom OkaforGreat, I will book online.Resolved
Analytics
See what customers really want to know.
Track conversations, resolution rate and leads, and find the questions your website doesn't answer yet.
- Top questions and busy times
- Unanswered questions to fix
- Comparison with the previous period
Conversations2,508+18% vs last month
Messages10,784+12%
Resolution rate91.4%+2.1 pts
Unanswered37Needs review
Leads186+31%
Conversations over timeLast 30 days
Popular topics
Pricing and quotes32%
Booking and availability24%
Areas covered17%
Emergency callouts14%
Guarantees8%
Customisation
Looks and sounds like your brand.
Your colours, logo, welcome message and tone of voice. Preview every change on desktop and mobile.
- Brand colour, avatar and position
- Professional, friendly or concise tone
- Remove our branding on paid plans
NNorthwind
BBBloom Bakery
LLumen Dental
OOakline Homes
Multiple data sources
Websites, documents, FAQs and notes.
Combine everything your assistant needs to know. FAQs take priority for the answers that must be exact.
- PDF, DOCX, TXT, Markdown and CSV
- Paste plain text and policies
- Write exact question-and-answer pairs
WebsiteCrawl every public page automatically.
SitemapImport pages straight from sitemap.xml.
PDFsBrochures, price lists and manuals.
DocumentsWord, Markdown, TXT and CSV.
FAQsWrite exact answers to common questions.
Plain textPaste policies, notes or phone scripts.
Human handoff
A person when it matters.
When the assistant can't help, it offers to pass the question to your team and collects an email for the reply.
- Notifications by email or Slack
- Full conversation context
- Visitors are never left stuck
Do you fit electric showers?
I'm not sure, and I don't want to guess. I've passed your question to the team.
Handed to a person
Sarah will reply by emailWe'll send the reply to priya.shah@example.com.
Integrations
Works with the tools you already use.
Install on any website builder and send leads and handoffs to Slack, email, Zapier or your own systems.
- WordPress, Shopify, Wix, Webflow, Squarespace
- Slack, Zapier and webhooks
- REST API on Pro
WWordPress
SShopify
WxWix
SqSquarespace
WfWebflow
WoWooCommerce
GGoogle Tag Manager
JSJavaScript
SlSlack
@Email
ZZapier
{ }Webhooks
HTMLWordPressShopifyWixCopy
1<!-- CustomerChat.ai -->
2<script src="https://cdn.customerchat.ai/widget.js"
3data-bot="acme-plumbing-7f3k" defer></script>
Installation detected on acmeplumbing.co.uk · 2 minutes ago
And the details that make it easy
Instant answersReplies in seconds, any time of day, so no visitor waits for an email back.
24/7 customer supportCovers evenings, weekends and bank holidays without overtime.
Website-trained AILearns your pages, prices and policies. No scripts or decision trees.
Lead captureCollects names, emails and phone numbers when visitors are ready.
Conversation historyRead every chat in a simple inbox and see exactly what was said.
AnalyticsTrack volume, resolution rate and the topics customers care about.
Custom brandingYour colours, logo, avatar and voice. Remove our branding on paid plans.
Human handoffPasses tricky questions to your team by email or Slack with full context.
Suggested questionsShows visitors the questions they're most likely to ask.
Multiple knowledge sourcesCombine websites, PDFs, docs, FAQs and plain text.
Easy installationOne line of code, or a two-minute guide for your website builder.
Continuous improvementSee unanswered questions and fix them in a couple of clicks.
Give your customers instant answers.
Build your AI support agent in the next ten minutes. Free to start, no credit card.