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CustomerChat.ai
Help centre

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Everything you need to set up your assistant and keep it sharp.

Add your websitePaste your URL on the Knowledge page. We read your public pages and you choose which to keep. Use Re-sync after big website changes.Learn more Add documents and FAQsUpload PDFs and Word files, paste text, or write exact answers as FAQs. FAQs take priority over website content.Learn more Test in the playgroundAsk questions as a customer would. Inspect any answer to see its sources and confidence. Playground chats don't count toward usage.Learn more Customise the widgetSet your brand colour, logo, welcome message, position and size in Appearance. Tone and instructions live in Behaviour.Learn more Install on your websiteCopy the snippet from Install and paste it before </body>, or follow the guide for your website builder.Learn more Capture leads and hand offTurn on lead collection in Behaviour. With handoff on, the assistant passes questions it can't answer to your team by email.Learn more
DevelopersSend messages to your assistant from your own app with the REST API.
API reference
Help centre · CustomerChat.ai