Features / Chatbot analytics
Know what your customers really want to know.
See what visitors ask, where they get stuck and which questions need a better answer.
Conversations2,508+18% vs last month
Messages10,784+12%
Resolution rate91.4%+2.1 pts
Unanswered37Needs review
Leads186+31%
Conversations over timeLast 30 days
Popular topics
Pricing and quotes32%
Booking and availability24%
Areas covered17%
Emergency callouts14%
Guarantees8%
01
Spot gaps in your content
Unanswered questions show exactly what's missing from your website.
02
Measure the impact
Conversations, resolution rate and leads, compared with the previous period.
03
Plan your staffing
Busy-time heatmaps show when customers need you most.
How it works
Every chart leads to an action
Click an unanswered question to read the conversation, then add an FAQ so the assistant handles it next time.
- Top questions and topics
- Where on your site chats start
- Answer confidence over time
Popular with
OwnersA quick weekly check on how support is going.
MarketersLearn what's confusing on your pages.
AgenciesShow clients the value you deliver.
Questions
30 days on Starter, 90 days on Growth and 12 months on Pro.
More features
Give your customers instant answers.
Build your AI support agent in the next ten minutes. Free to start, no credit card.