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Features / Knowledge base

Everything your assistant knows, in one place.

Combine your website with PDFs, documents, FAQs and notes. Update anything and the assistant learns instantly.

WebsiteCrawl every public page automatically.
SitemapImport pages straight from sitemap.xml.
PDFsBrochures, price lists and manuals.
DocumentsWord, Markdown, TXT and CSV.
FAQsWrite exact answers to common questions.
Plain textPaste policies, notes or phone scripts.
01

Many sources, one brain

Websites, sitemaps, PDFs, Word documents, text and FAQs.

02

You stay in control

Include or exclude any page, and edit answers whenever you like.

03

Private by design

Your content is only used to answer your customers.

How it works

FAQs for the answers that must be exact

Write the precise answer to important questions. FAQs take priority over website content, so the assistant always gets them right.

  • Turn unanswered questions into FAQs
  • See which sources each answer used
  • Retrain with one click

Popular with

Price listsUpload the PDF and it quotes accurately.
PoliciesReturns, cancellations and guarantees.
Internal know-howPaste notes that aren't on your website.

Questions

PDF, DOCX, TXT, Markdown and CSV, up to 20 MB each.

More features

Give your customers instant answers.

Build your AI support agent in the next ten minutes. Free to start, no credit card.

Knowledge base · CustomerChat.ai