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CustomerChat.ai
NewTrain your bot on PDFs and documents

The support team that never sleeps.

CustomerChat.ai reads your website, documents and FAQs, then answers your visitors' questions in seconds, 24/7, in your brand's voice. Set it up in minutes. No code, no support team required.

Build your chatbot See how it works
First month freeCancel anytimeLive in minutes
northwindgoods.co.uk
Northwind Goods
Autumn collectionMade to last. Delivered tomorrow.Shop the range
NNorthwind GoodsAI Assistant · Online
Hi! 👋 How can I help today?
Do you offer next-day delivery?
Yes. Orders placed before 2pm Monday to Friday qualify for next-day delivery across the UK mainland. Orders after 2pm ship the next working day.
Source: Delivery & shipping
Ask a question...→
Powered by CustomerChat.ai
Try it: ask the demo store a question

Customer conversations shouldn't require another full-time employee. Use CustomerChat.ai instead.

How it works

From website to AI support agent in three steps.

No training data to prepare and no flows to build. Paste a URL and CustomerChat.ai does the rest.

Where should we learn from?
yourbusiness.comScan
1

Add your website

Paste your URL. We find your public pages, from pricing to policies, usually within a few minutes.

Learning your business38 of 47
/services/boiler-repair/pricing/areas-we-cover/faq
2

CustomerChat.ai learns your business

Your content becomes a private knowledge base. Add PDFs, FAQs or notes for anything that isn't on your site.

<script src="…/widget.js"
data-bot="your-business"></script>
Live on yourbusiness.com
3

Add the chatbot to your site

Copy one line of code, or follow our WordPress, Shopify and Wix guides. Your agent is live straight away.

Knowledge sources

Everything your customers ask about, in one knowledge base.

Start with your website, then fill the gaps with documents, FAQs and notes. Your assistant only answers from what you give it.

Re-sync in one click whenever your website changes Your content is private and only used to answer your customers
WebsiteCrawl every public page automatically.
SitemapImport pages straight from sitemap.xml.
PDFsBrochures, price lists and manuals.
DocumentsWord, Markdown, TXT and CSV.
FAQsWrite exact answers to common questions.
Plain textPaste policies, notes or phone scripts.
See it answer

Real answers, with sources you can check.

Every reply is grounded in your own content. When it isn't sure, it says so, and on Growth and Pro it offers to pass the question to you.

AAcme Plumbing AssistantPlayground
My boiler is making a banging noise. Is that an emergency?
Banging (often called kettling) usually isn't dangerous, but it should be checked soon. If you ever smell gas, leave the property and call the gas emergency line on 0800 111 999. Our boiler checks start from £85 and we have appointments this week.
/services/boiler-repairEmergency callouts.pdf
Can someone come on Saturday?
Yes, we work Saturdays from 8am to 4pm. Would you like me to take your details so the team can confirm a time?
Yes, book me inNot right now
Answer details
ConfidenceHigh · 94%
Sources used
Boiler repair and servicing"...kettling is caused by limescale build-up on the heat exchanger. Book a check from £85..."
Emergency callouts.pdf · page 2"...if you smell gas, call 0800 111 999 before contacting us..."
Only answers from your knowledge base, and says when it doesn't know.
Features

Everything a support team does. Without the support team.

Explore all features
Answers in secondsAny time of day, so no visitor waits for an email back.
24/7 customer supportCovers evenings, weekends and bank holidays without overtime.
Website-trained AILearns your pages, prices and policies. No scripts or decision trees.
Lead captureCollects names, emails and phone numbers when visitors are ready.
Conversation historyRead every chat in a simple inbox and see exactly what was said.
AnalyticsTrack volume, resolution rate and the questions customers ask most.
Custom brandingYour colours, logo, avatar and voice. Remove our branding on Growth and Pro.
Human handoffOn Growth and Pro, passes tricky questions to you by email or Slack with full context.
Suggested questionsShows visitors the questions they're most likely to ask.
Multiple knowledge sourcesCombine websites, PDFs, docs, FAQs and plain text.
Easy installationOne line of code, or a two-minute guide for your website builder.
Continuous improvementSee unanswered questions and fix them in a couple of clicks.
Installation

One line of code.
That's it.

Paste the snippet before the closing body tag, or follow a two-minute guide for your platform. Not technical? Send the instructions to your developer in one click.

WWordPressSShopifyWxWixSqSquarespaceWfWebflowCustom site
HTMLWordPressShopifyCopy
1<!-- CustomerChat.ai -->
2<script src="https://customerchat.ai/widget.js"
3data-bot="your-business-7f3k" defer></script>
Installation detected on yourbusiness.com · 2 minutes ago
Analytics

Know what your customers really want to know.

See what visitors ask, where they get stuck and which questions need a better answer.

Example dashboard with sample data
Conversations2,508+18% vs last month
Messages10,784+12%
Resolution rate91.4%+2.1 pts
Unanswered37Needs review
Leads186+31%
Conversations over timeLast 30 days
Top questions
How much is a boiler service?32%
Can you come out today?24%
Do you cover my area?17%
Do you do emergency callouts?14%
Is the work guaranteed?8%
Lead capture

Turn questions into customers.

When a visitor is ready to buy or book, your assistant collects their details and sends them straight to your inbox.

AAcme Plumbing
Leave your details and we'll confirm your Saturday slot within the hour.
NamePriya Shah
Emailpriya.shah@example.com
Phone07700 900123
EnquiryBoiler banging, Saturday morning please
Send details
Customisation

Looks like your brand, not ours.

Pick colours, avatar, welcome message and position. Preview every change live before it goes on your site.

IIndigo
OOcean
TTeal
FForest
RRose
EEmber
SSunshine
MMidnight
Any colour#911DED
Pick any colour you want
Pricing

Simple plans that grow with you.

Your first month is free. Upgrade when your chatbot gets busy.

Founding priceslocked in for as long as you stay subscribed · 10 of 10 places left
Starter
For smaller websites.
£29/ month
Billed monthly, cancel anytimeStart your free month
  • 500 AI messages / month
  • 1 chatbot
  • 300 website pages
  • 20 file uploads
  • Lead capture (100 / month)
  • Website updates weekly
  • 30-day analytics
GrowthRecommended
For growing businesses with steady traffic.
£79/ month
Billed monthly, cancel anytimeStart your free month
  • 2,000 AI messages / month
  • 3 chatbots
  • 1,500 website pages
  • 200 file uploads
  • Website updates daily
  • Unlimited leads
  • Remove CustomerChat.ai branding
  • Human handoff, Slack and Zapier
Pro
For businesses with higher usage.
£199/ month
Billed monthly, cancel anytimeStart your free month
  • 5,000 AI messages / month
  • 10 chatbots
  • 5,000 website pages
  • Unlimited file uploads
  • Website updates hourly
  • 12-month analytics
  • API and webhooks
  • Priority email support
Compare every feature Bigger website or agency? Ask about Enterprise
FAQ

Questions, answered.

Can't find what you need? Get in touch.

You give us your URL and we read your public pages, or your sitemap. The text is split into small passages and stored in a private, searchable knowledge base. When a visitor asks something, the assistant finds the most relevant passages and writes an answer from them.

Support? Sorted.

Set up your AI support agent in minutes. Your first month is free.

Create your chatbot Get in touch